Pokéhotel

Welcome to our Pokéhotel page!

Here you will find terms and practical information regarding the use of Pokéhotel.

What is Pokéhotel?
 Pokéhotel is a storage service we offer to those who open cards on our live streams. This service aims to allow customers to consolidate orders from multiple streams and ship them together to save on shipping costs.

Pokéhotel Terms and Conditions:

1. It is free to place and store orders at the Pokéhotel, and when the goods are to be shipped, the customer must pay for the desired shipping.

2. The hotel offers 90 days of storage, and this period is counted from the last order placed at the hotel. Each new order placed at the hotel will renew the 90-day storage period. When the 90-day period is over, a reminder will be sent to the customer by email, and the customer will then have 7 days to either (1) make a new purchase placed at the hotel, or (2) order the hotel to be sent home via this page, or (3) request that the hotel be discarded. If the customer does not respond to the email within the deadline, the hotel will be considered abandoned and option (3) will be selected automatically.

3. Goods placed in the hotel are stored dry and in a heated room. Goods in the hotel are not insured and storage is at your own risk.

4. We keep track of who has items in the hotel, but not what each customer has stored. We do not have the capacity to check and review content on request, and customers must keep track of what is in the hotel themselves if needed.

5. Due to limited space, we have temporarily closed the ability to place "sealed" orders at the hotel, and currently only live orders can be placed at the hotel.